At this year's Swiss FINTECH Fair, Jérôme Bättig and Philippe Dutkiewicz presented exciting insights into the application of Artificial Intelligence (AI) in the financial sector. The event, regarded as the central hub for key fintech discussions and networking in Switzerland, attracted over 800 participants from various areas of finance. These included representatives from Swiss and international banks, insurance companies, financial and government institutions, as well as fintech companies and technology providers.

As a Gold Sponsor at the Swiss FINTECH Fair, edi had the opportunity to present the topic of "Generative AI in Finance," sharing compelling insights into the potential and challenges of this innovative technology. While generative AI is omnipresent, few have truly automated complex processes with it. We have invested heavily in communicative AI and expense management, and we would like to share some of our core messages with you.

Generative AI meets Chatbot

Artificial Intelligence creates content and answers based on existing information. Through the chatbot, users can actively interact with the edi app. This combination provides a platform for all questions and processes within a company, aiming to generate valuable benefits. The goal is to support employees, not replace them. Since AI cannot handle every task, it is crucial to find the necessary compromises for successful implementation—a point where many chatbots often fail.

Artificial Intelligence and chatbots form a powerful combination that can support companies in many aspects:

• Process Support: Users receive proactive assistance in their business processes. For example, the bot enables the handling of the expense process by querying internal policies, approving expenses, or reminding employees to claim mileage after a client meeting.
• Access Control: HR data is used to determine who is authorized to access specific content.
• First Point of Contact: Users can use a chatbot with generative AI as the initial point of contact for any process made known to the bot.
• Efficient Training: Using modern learning models like ChatGPT, the AI can be easily trained using existing documentation and policies.

We are convinced that you can already benefit today from the advantages offered by a digital process. However, implementing new technologies into existing workflows also requires successful user acceptance. In this area, we possess extensive expertise in digitalization and change management. Our experience helps you find the right approach for your corporate processes and successfully integrate new technology.

What starting point do you see within your company for integrating this technology into your business processes?

« The Swiss FinTech Fair is a place to dream and gain new ideas. It was inspiring to see how new technologies and innovative approaches are being heatedly discussed within the financial world. Startups with great ideas, investors, and big names from the financial sector exchanged views and philosophized about the future of finance. Our presentation on "edi – Expense Intelligence: Leverage generative AI in your finance" resonated well and opened up many interesting conversations at our booth. »

Jérôme Bättig, Head of Consulting, edi

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